Live Visibility, ETA & Notifications
Purpose
Provide a single, accurate, real-time view of trips and per-stop ETAs, with proactive alerts and reason-coded risk flags.
This module eliminates check-calls, reduces customer inquiries, and enables proactive exception management through continuous visibility and intelligent alerting.
Minimum capabilities
While moving, P90 ≤5 min (SHOULD) and absolute MUST ≤10 min. When stationary, grace P90 ≤30 min.
ETA recompute median ≤2 min, P90 ≤5 min from new ping/event.
Coverage ≥90% of stops (≥15 min pre-arrival), opt-out honored and quiet hours enforced.
Reason-coded risks (traffic/HOS/dwell/weather) flagged ≥30 min before breach.
Hysteresis/debounce to reduce false events; track false positives/negatives.
Facility calendars/appointments; ELD + app + portal data fusion; weather/traffic enrichment; contact preferences; ETA bias monitoring.
Predictive dwell and facility scorecards; automatic bias correction.
Inputs
- Telematics data: ELD pings, driver events, GPS coordinates, status updates
- Facility data: Geofences, appointments, operating hours, contact information
- External data: Traffic conditions, weather forecasts, route constraints
- Trip plans: Rate confirmations, pickup/delivery schedules, special instructions
- Contact matrix: Notification preferences, quiet hours, escalation rules
Outputs & KPIs
Primary outputs
- Live trip dashboard: Real-time load status, ETAs, and driver locations
- Proactive alerts: On-approach notifications, exception warnings, delay alerts
- Exception reports: Risk flags, breach predictions, escalation triggers
- Coverage analytics: Tracking quality, alert effectiveness, bias analysis
Key Performance Indicators
| KPI | Definition | Target | Measurement |
|---|---|---|---|
| ETA accuracy | % arrivals within ±10 min of ETA | ≥ 85% | Actual vs predicted arrival |
| On-approach coverage | % stops with pre-arrival alerts | ≥ 90% | Alert delivery logs |
| Check-call reduction | % reduction vs baseline period | ≥ 80% | Call volume analysis |
| Update latency | Event to ETA refresh time | ≤ 2 min (median) | System timestamps |
| Tracking coverage | % time with valid location data | ≥ 95% | Ping frequency analysis |
Interoperability
This module SHOULD integrate with:
- ELD/telematics: Real-time location, HOS status, vehicle diagnostics
- Driver applications: Status updates, arrival confirmations, exception reporting
- Broker portals: Load tracking, milestone updates, exception notifications
- Facility systems: Appointment scheduling, dock availability, operating hours
- Messaging platforms: SMS, email, webhooks for alert delivery
- Traffic/routing APIs: Real-time conditions, route optimization, incident data
What's new vs legacy
Traditional visibility relies on manual check-calls, phone tag, and stale information. FSO visibility provides continuous, automated tracking with proactive exception management. Key differences: real-time ETAs replace outdated estimates, proactive alerts eliminate reactive inquiries, and unified dashboards provide single-source visibility for all stakeholders.
Compliance notes
Evidence requirements:
- Location tracking logs with timestamps (retain 12+ months)
- ETA calculation history and accuracy metrics
- Alert delivery confirmations and opt-out records
- Exception prediction and resolution tracking
- Quiet hours compliance and preference management
Privacy considerations: Respect driver tracking consent, implement location data protection, maintain least-privilege access, and follow jurisdiction-specific location privacy requirements.