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CSAT (Customer Satisfaction)

FSO v1.0
Updated: 2025-08-13

Definition

Post-interaction rating from drivers or partners.

Technical Details

Unit

1–5

Example

Target: ≥4.5.

Related Terms

First-contact resolution (FCR)

Share of tickets closed without a second interaction with the driver/customer.

Preferred language coverage

Share of active drivers who receive support in their preferred language.

Part of the Fleet Super Operator Standard (FSOP) v1.0 •Editorial Policy