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Preferred language coverage

FSO v1.0
Updated: 2025-08-13

Definition

Share of active drivers who receive support in their preferred language.

Technical Details

Unit

% (rolling 30 days)

Example

Target: ≥90%. Fallback: interpreter/bilingual engagement ≤5 min (P90).

Related Terms

CSAT (Customer Satisfaction)

Post-interaction rating from drivers or partners.

P90 (90th percentile)

Value at or below which 90% of observations fall. Used for SLA commitments.

Part of the Fleet Super Operator Standard (FSOP) v1.0 •Editorial Policy