FSOP v1.0 • Neutral Standard • CC BY 4.0
Fleet Super Operator (FSO)
FSO is a super-powered operations team for fleets. It plans and assigns loads; coordinates drivers in their preferred language; keeps ETAs live; matches PODs; and issues same-day invoices—operating as one super-coordinated team with built-in checks for super-reliable execution. Built for trust and efficiency, enabling fleet owners to focus on customers, growth, and margins.
A vendor-neutral operations layer combining event-driven automation with a 24/7 multilingual driver desk to run dispatch, live visibility, documents, billing, and compliance. Subscribe to outcomes, not logins.
Run the day-to-day: plan and assign loads, update ETAs, capture and match documents, and send same-day invoices.
When exceptions arise: a 24/7 multilingual driver desk coordinates with drivers and facilities, confirms acknowledgments, and resolves issues—with every step recorded.
What FSO is
- An execution layer with one auditable view
- Measured by KPIs (ETA accuracy, check-call reduction, POD→Invoice, DSO)
- Predictable scope & cost; vendor-agnostic integrations
- Transparent driver comms + immutable logs
- Interoperable with ELD, broker portals, accounting/factoring
What FSO isn't
- Not a DIY TMS you must configure and manage
- Not a black-box outsourcer/BPO with poor visibility
- Not a bundle of tools to stitch together
- Not big-fleet-only or hardware-locked
- Not a substitute for governance—it documents it
- POD→Invoice: ≤ 4 hours (median)
- Inbound answer (P90): ≤ 60 s
- On-approach coverage: ≥ 90%
- ETA refresh: ≤ 2 min
FSO Modules
Six components define FSO v1.0. Each has MUST/SHOULD/MAY requirements and KPIs.
Dispatch & Planning
Turn rate confirmations and availability into executable plans.
Learn more →Driver Communication & Support
24/7 multilingual driver desk with verified delivery channels.
Learn more →Live Visibility, ETA & Notifications
Proactive ETAs, dwell tracking, and stakeholder alerts.
Learn more →Documents & Proof of Delivery
Capture, validate, and route BOL/POD with audit trails.
Learn more →Invoicing & Receivables
From POD to invoice in minutes; DSO reduction KPIs.
Learn more →Compliance, Safety & Reporting
Conformance rules, incident logs, and reportability.
Learn more →